A chatbot is a computer program designed to simulate conversation with human users, typically through text or voice interactions. Chatbots use AI to understand and respond to user inputs. The evolution of chatbots has led to more sophisticated interactions, with capabilities like context awareness and emotion detection.
Functions:
- Customer Support: Answering FAQs and assisting with inquiries.
- Information Retrieval: Providing data or performing searches based on user requests.
- Personal Assistance: Managing schedules, reminders, and tasks.
AI and natural language processing advancements have led to more sophisticated chatbots that can understand context and provide more human-like interactions. Examples include:
- Virtual Assistants: Siri, Alexa, Google Assistant.
- Customer Service Bots: Used on websites and messaging platforms.
In daily life, chatbots assist with customer service, information retrieval, and personal tasks, providing immediate support. For businesses, implementing chatbots can improve customer engagement, reduce response times, and operate 24/7. This enhances marketing efforts by providing personalized interactions. Trust in chatbots depends on their ability to accurately and helpfully respond to user needs without errors or misunderstandings.
(See also Conversational AI and AI Overview.)